Cancellation Policy & Returns

Cancellation Policy & Returns

Cancellations

The cancellation of an order can be done by calling our store, provided that the product has not yet been shipped. After the product has been shipped, cancellation is not possible.

Returns

We only accept returns in case of a store error (e.g. sending the wrong product). No returns are accepted for reasons of change of mind.

To ensure that the products are delivered in the condition you require, please check them upon receipt. If you find a problem, you should report it directly to our carrier or distributor so that the issue can be resolved.

Settlement of issues

In case any issue arises, you should contact us by phone for its immediate resolution.

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